We understand that unanticipated events happen in everyone’s life. In our desire to be effective and fair to all of our clients, the following policies are honored:
24 hour advanced notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us a 24 hour advance notice you may be charged the full amount of your appointment. This amount must be paid prior to your next scheduled service.
Any client that either forgets or consciously chooses
to forgo their appointment for whatever reason will
be considered a “no-show”. They will be charged for
the missed appointment. Gift certificates will be
considered payment for “no-shows” and will be
automatically used as payment if you have one on file.
If you arrive late, your session may be shortened in order to accommodate clients that may follow your scheduled session. Depending upon how late you arrive,
your therapist will then determine if there is enough time remaining to start a service. Regardless of the length of the service actually given, you will be charged the full amount. Please plan accordingly and be on time to fully enjoy your service.
Please give us as much notice as possible if you are not feeling well. We want you to be healthy to fully enjoy your service. Rescheduling your session is appreciated!
Children are permitted in the spa ONLY if they are receiving a service. Due to liability reasons, safety concerns and comfort of other guests, we ask that you come alone to your appointment.
Voices carry throughout the spa, please use a “spa voice” and silence your cell phone when visiting the spa.
We offer our services by appointment only. Please let us know when you schedule your appointment if you are unable to use any stairs. We will make arrangements to accommodate you.